Luxury Hotels

This is a site for hoteliers, restaurateurs and those in the service and hospitality industry. Itbs about time we had some place WE could review guests, sound offb&and just take solace in the fact that we all have bad days where we have to deal with these characters.

Latest Stories:

What about us poor hoteliers?
A site created to share stories about those guests that can only be labelled "from hell".

The Real World of a Hotelier
Here is an old but funny description that’s been floating around the internet, of what an ideal hotelier must be… (By Rolf Oppenheim) AN HOTELIER MUST BE: A DIPLOMAT A DEMOCRAT AN AUTOCRAT AN ACROBAT AND… A DOORMAT. He must have the facility to entertain Prime Ministers, Princes of industry, pickpockets, gamblers, bookmakers, pirates, philanthropists, posies and prudes. He must be on both sides of [...]

Hotels and Hospitality: Taming the Guest from Hell
By Steven Ferry, Chairman, the International Institute of Modern Butlers Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Guest from Hell published by several industry organs. The feedback demonstrated strong support for the idea of an international database for the [...]

Hotels and Hospitality: Muzzling the Guest from Hell
By Steven Ferry, Chairman, the International Institute of Modern Butlers If response to an article is anything to go by, the recent one about Besting the Guest from Hell hit the spot for a number of readers. Who hasn’t had a run-in with a guest from hell and, following the dictum, “The Guest is Always Right [...]

Hotels and Hospitality: Besting the Guest From Hell
By Steven Ferry, Chairman, the International Institute of Modern Butlers “You call this a five star-hotel?” I’ve been in Motel 6’s that provided better service. You people are all the same, slipping service standards and all you are interested in is tips. It’s freezing in here, the A/C doesn’t work, the bed’s too small, the pl